Support

Something not working, or an idea for HomeLog? Get in touch here – every message is read.

Frequently asked questions

I don't get reminders.

Open HomeLog › Settings and tap “Turn On Reminders”. If notifications were declined before, allow them in the iPhone Settings app › Notifications › HomeLog. Reminders need a maintenance schedule or a warranty on the item.

How do I sync between my iPhone and iPad?

iCloud Sync is part of HomeLog+. Sign in to iCloud on both devices with the same Apple Account, turn on Settings › iCloud Sync in HomeLog, then reopen the app. The first sync can take a few minutes.

I bought HomeLog+ but it isn't active.

Open any HomeLog+ screen and tap “Restore Purchases”. Make sure you are signed in to the App Store with the Apple Account that made the purchase. Family members get HomeLog+ through Family Sharing automatically.

How does the free trial work?

The yearly plan starts with a free week for new subscribers. You can cancel any time before the trial ends in the App Store: Settings › [your name] › Subscriptions. Nothing is charged if you cancel in time.

How do I cancel my subscription?

On your iPhone, open Settings › [your name] › Subscriptions › HomeLog. Your data stays in the app when a subscription ends; nothing is deleted.

Smart Scan didn't read my label or receipt.

Take the photo straight on, close enough that the text fills the frame, in good light and without glare. You can always correct the fields before saving.

Can I get my data out of HomeLog?

Yes. With HomeLog+, use Home › menu › Export to create a PDF report or a CSV spreadsheet that opens in Numbers or Excel.

Does HomeLog see my data?

No. HomeLog has no accounts and no servers. See the Privacy Policy.